All items must be in their original package or carton unused for a refund or exchange to be processed, items must be returned within fourteen days of the purchase date to be credited in the same form as the original payment type.

 

Refunds for items returned more than fourteen days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable.

 

If Product has been used, it is non returnable.

 

If product is made on order, special order or customized it is non returnable.

 

No returns are accepted after 30 days.

 

no returned goods shipments are processed without an rma number.

 

15% restocking charge on all returned orders, except exchanges for same dollar amount.

 

If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred.

 

Please ship your package in a prepaid, insured, traceable method to the address below with the rma number provided to you clearly attached to the shipping carton.

 

Questions, please call customer service at 704-624-8001

 

Ship to:

TPW Vacuum Products

Attn: Returns Dept. RMA #

813 Flightline Blvd, Building B # 22

Deland, Florida 32724